Coronavirus (Covid-19) Temporary Visiting Policy

As advised by the updated Government Guidance and in line with instructions from PHE and PH (LB Hammersmith and Fulham) we have opened the Centre to visitors in a safe and controlled way. 

As with all our policies through this pandemic, our aim is to ensure that we keep you, your loved ones and our staff as safe as possible. 

Welcoming anyone into our Nursing Centre from the community inevitably brings risk of COVID-19 transmission. However, these risks can be managed and mitigated, and they should be balanced against the importance of visiting and the benefits it brings to our residents and their families. 

In the face of new variants of the virus, we still need to be cautious to ensure we protect those most at risk while ensuring indoor visits can go ahead. While the vaccination programme is bringing much needed hope and protection, until more is known about its impact on transmission, residents and visitors should continue to adhere to all the infection control measures that are in place now. 

It is not a condition of visiting that you should have been vaccinated. However, it is strongly recommended that all visitors and residents take up the opportunity to be vaccinated when they are invited to do so through the national programme. 

It should be noted that if there is a change of circumstances at The Centre e.g an outbreak of new COVID cases or a change in Government or Local Public Health Team guidance – visiting may need to be suspended and this may be at short notice. 

We will publish this policy on our website and will keep relatives, friends and potential visitors updated via that website. (www.chiswicknursingcentre.co.uk). 

Visiting Times are Monday – Sunday between the hours of 10am and 6pm.As each visit and visitor is required to be subject of a Lateral Flow (COVID) Test (30 minute results) (LFT Tests) it will be important that visits are arranged on a pre-booked basis. 

  • Each resident can nominate up to 2 named visitors who can visit together or separately as preferred. 
  • In order to facilitate as many visits for residents as possible, we are operating a strict booking system. 
  • Allocation of visits and tests is strictly on a first come first served basis each week. 
  • Appointments for LFT Tests must be pre-booked by telephone to the Reception
    team between 9am and 5pm Mon – Fri (0208 222 7800 – Option 2). 
  • Test sessions will be allocated on a strict first come first served basis.
    Please do not pressurise our reception staff to make arrangements outside of
    this policy as they are unable to do so. 
  • Appointments cannot be booked more than 10 days in advance. 
  • The visitor must have been asymptomatic in the past week. 
  • The visitor must have had a negative LFT test immediately before the visit
    commences. Those tests will be conducted by our trained staff and have a 30
    minute wait time for the results. If a POSITIVE test result is declared the
    visitor will be escorted from the premises and advised to isolate and seek GP
    advice immediately. 
  • The visitor cannot have been the contact of a suspected or confirmed case
    within the preceding 14 days. 
  • Visits will take place in the resident’s bedroom and at a social distance of 2 metres using the furniture provided and as already set-in place. Please do not move furniture around the premises as this presents a further risk of transmission. 
  • Visitors are asked to avoid visiting over the period when meals are being served to residents as this can be disruptive to their wellbeing. 
  • Physical contact with residents should be minimised. Visitors and residents may wish to hold hands, but should bear in mind that any contact increases the risk of transmission 
  • There should be no close physical contact such as hugging. 
  • Visitors should also be careful to ensure they observe strict social distancing from other residents, visitors and staff at all times. Once tested please go directly to the Resident’s bedroom and do not stop to converse or chat with other residents. If during your visit you have questions for the staff – please, try to save those until the end as you are leaving. If staff cannot assist you at that time – they will arrange to contact you further. 
  • Please restrict your visit to the bedroom area. If you or your Resident require any assistance please use the call bell system installed within the room and please be patient whilst staff attend to your call. 
  • The bedroom area may only be used for one resident visit at a time. 
  • Up to 2 x Children under the age of 12 may accompany a single adult visitor (i.e. a max of 3 individuals in the room {up to 2 x children and 1 x adult). Children under 12 years of age are not required to undertake an LFT test. 
  • Any children under the age of 11 years of age should be encouraged to wear a face covering. 
  • Any children aged 11 -18 visiting must follow the PPE requirements and be able to understand the infection control measures which include social distancing, minimised physical contact and be able to follow other instructions and guidance that staff may provide. 
  • Children must remain supervised by an adult at all times and in the event that their behaviour is disruptive to others may be asked to leave the Centre with their supervising adult. 
  • The following conditions should also be observed: 
    • The visitor must use a separate lift to staff. 
    • The visitor must wear PPE at all times and will be supported to ensure that the appropriate PPE is always worn and used correctly, and that good hand hygiene rules are always followed. 
  • If the Resident decides not to attend a pre-booked visit session on the day – then the visit cannot proceed. 
  • Visitors must have been asymptomatic for the past 7 days (no fever, cough, shortness of breath, loss of taste or smell) and will be required to complete an F2063, Visitors Confirmation on Being “Safe to Visit” Disclaimer Form. 
  • Visitors are prohibited from booking a visit if they are a contact of a positive tested case (during their required 10 day isolation). 
  • Visitors will be required to wear full PPE (mask / gloves and plastic apron) which will be provided. 
  • Visitors will be required to pass through the Nursing Centre’s “Fogging archway” before they meet with Residents. This device produces a dry mist constructed from Electrolyzed water which is shown to have viricidal properties. 
  • Visitors will be required to have their temperature checked on entry to the Centre, if a reading of 37.9ºC or above is recorded visiting will not be permitted. 
  • Visitors will require to be screened by having a COVID lateral flow swab test and await the result (approx 30 mins) before proceeding with visit. 
  • Visitors should not bring food and drink into the Centre and any gifts should be left with a member of staff at reception, in order that they can be decontaminated with disinfectant solution before being passed to the Resident.
  • The visiting area and testing areas will be decontaminated between each booked session by nursing centre staff. 

A letter with instructions of how to keep safe and how to keep our staff and residents safe will be issued beforehand. 

The following facilities will not be accessible: 

  • Access to refreshments 
  • Toilet facilities outside of the resident’s bedroom 

The existing arrangements for exceptional visiting rights to enable two family member’s or a representative to attend in the case of a resident nearing the end of their life remains in place. In such cases permission will be granted following agreement with the Centre Director. The definition of ‘close to end of life’ will be guided by the input of the GP / Doctor managing the Resident’s care at that time. 

Coronavirus (COVID 19) - our guidance to service users and families. We are using this link to keep all service users and families as up to date as possible on this fast developing and rapidly changing situation.Please click here for our latest guidance.