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Coronavirus (Covid-19) Temporary Visiting Policy

As advised by the updated Government Guidance and in line with instructions from PHE and PH (LB Hammersmith and Fulham) we have opened the Centre to visitors in a safe and controlled way.

As with all our policies through this pandemic, our aim is to ensure that we keep you, your loved ones and our staff as safe as possible.

Welcoming anyone into our Nursing Centre from the community inevitably brings risk of COVID-19 transmission. However, these risks can be managed and mitigated, and they should be balanced against the importance of visiting andthe benefits it brings to our residents and their families.

In the face of new variants of the virus, we still need to be cautious to ensure we protect those most at risk while ensuring indoor visits can go ahead. While the vaccination programme is bringing much needed hope and protection, until more is known about its impact on transmission, residents and visitors should continue to adhere to all the infection control measures that are in place now.

It is not a condition of visiting that you should have been vaccinated. However, it is strongly recommended that all visitors and residents take up the opportunity to be vaccinated when they are invited to do so through the national programme.

It should be noted that if there is a change of circumstances at The Centre e.g an outbreak of new COVID cases or a change in Government or Local Public Health Team guidance – visiting may need to be suspended and this may be at short notice.

We will publish this policy on our website and will keep relatives, friends and potential visitors updated via that website(www.chiswicknursingcentre.co.uk).

There are some requirements in place associated with visiting – these help us to best manage the infection prevention issues for all of our residents.

Visiting Times are Monday – Sunday between the hours of 10am and 6pm. Each visit and visitor is required to be subjectof a Lateral Flow (COVID) Test (30 minute results) (LFD Tests)

  • Each resident has a list of named visitors (and these should remain unchanged within reason) who can regularly visit, but where visits take place in the residents room we can only allow two visitors at any one time. Please keep our reception team updated with the names of those who can / may visit:
  • Appointments for LFT Tests must be pre-booked by telephone to the Reception team between 9am and 5pm Mon -Fri (0208 222 7800 – Option 2).
  • Test sessions will be allocated on a strict first come first served basis. Please do not pressurise our reception staff to make arrangements outside of this policy as they are unable to do so.
  • Appointments cannot be booked more than 14 days in advance. 
  • The visitor must have been asymptomatic in the past week.
  • The visitor must have had a negative LFT test immediately before the visit commences. Those tests will be conducted by our trained staff and have a 30 minute wait time for the results. If a POSITIVE test result is declaredthe visitor will be escorted from the premises and advised to isolate and seek GP advice immediately.
  • The visitor cannot have been the contact of a suspected or confirmed case within the preceding 14 days.
  • Visitors who have accessed an LFT test at home or work on the day of their visit may produce evidence of that negative result and will not then need to take a repeat test.
  • Indoor visits will take place in the resident’s bedroom and at a social distance of 1 metre using the furniture provided and as already set-in place. Please do not move furniture around the premises as this presents a further risk of transmission.
  • Visitors are asked to avoid visiting over the period when meals are being served to residents as this can bedisruptive to their wellbeing.
  • Physical contact with residents like handholding is acceptable if handwashing protocols are followed.
  • Close personal contact such as hugging presents higher risks but will be safer if it is between people who are double vaccinated, without face to face contact, and there is brief contact only. Visitors should also be careful to ensure they observe strict social distancing from other residents, visitors and staff at all times. Once tested please go directly to the Resident’s bedroom and do not stop to converse or chat with other residents. If during your visit you have questions for the staff – please, try to save those until the end as you are leaving. If staff cannot assist you at that time – they will arrange to contact you further.
  • Please restrict your indoor visit to the bedroom area. If you or your Resident require any assistance please use the call bell system installed within the room and please be patient whilst staff attend to your call.
  • Children under 12 years of age are not required to undertake an LFT test.
  • Any children under the age of 11 years of age should be encouraged to wear a face covering.
  • Any children aged 11 -18 visiting must follow the PPE requirements and be able to understand the infectioncontrol measures which include social distancing, minimised physical contact and be able to follow other instructions and guidance that staff may provide.
  • Children must remain supervised by an adult at all times and in the event that their behaviour is disruptive to others may be asked to leave the Centre with their supervising adult.
  • The following conditions must also be observed:
  • The visitor must use a separate lift to staff.
  • The visitor must wear PPE at all times and will be supported to ensure that the appropriate PPE is always worn and used correctly, and that good hand hygiene rules are always followed. Please be advised that where visitors refuse to wear appropriate PPE – they may be asked to leave the nursing centre.
  • Visitors must have been asymptomatic for the past 7 days (no fever, cough, shortness of breath, loss of taste or smell) and will be required to complete an F2063, Visitors Confirmation on Being “Safe to Visit” DisclaimerForm.
  • Visitors will be required to wear full PPE (mask / gloves and plastic apron) which will be provided.
  • Visitors will be required to pass through the Nursing Centre’s “Fogging archway” before they meet with Residents.This device produces a dry mist constructed from Electrolyzed water which is shown to have viricidal properties.
  • Visitors will be required to have their temperature checked on entry to the Centre, if a reading of 37.9ºC orabove is recorded visiting will not be permitted.
  • Visitors will require to be screened by having a COVID lateral flow swab test and await the result (approx 30 mins) before proceeding with visit.
  • Visitors should not bring food and drink into the Centre for their own consumption and any gifts or gifted food items (in line with our gifted food policy) should be left with a member of staff at reception, in order that they can be decontaminated with disinfectant solution before being passed to the Resident.
  • The testing areas will be decontaminated between each booked session by nursing centre staff.

A letter with instructions of how to keep safe and how to keep our staff and residents safe will be issued beforehand.

The current Government guidance on visiting care homes still requires an initial period of self- isolation for new residents on admission to the nursing centre. Visiting during isolation periods is not normally permissible.

The following facilities will not be accessible: 

  • Access to refreshments 
  • Toilet facilities outside of the resident’s bedroom 

The existing arrangements for exceptional visiting rights to enable up to two family members or a representative to attendin the case of a resident nearing the end of their life remains in place. In such cases permission will be granted following agreement with the Centre Director. The definition of ‘close to end of life’ will be guided by the input of the GP / Doctor managing the Resident’s care at that time.

Surge Testing 

TheThere is a system in place to undertake surge testing which the Nursing Centre will conduct if directed to by their local Public Health or Public Health England.

Surge testing is increased testing and enhanced contact tracing in specific locations in England.

Extensive surveillance of coronavirus has identified a number of cases of Covid-19 variants and mutations of concern in England.

Further information can be found at www.gov.uk coronavirus (covid-19) Testing for Coronavirus. 

Coronavirus (COVID 19) - our guidance to service users and families. We are using this link to keep all service users and families as up to date as possible on this fast developing and rapidly changing situation.Please click here for our latest guidance.
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