Coronavirus (COVID 19) – our guidance to service users and families – update


Dear Relatives, Friends and Next of Kin,

I am pleased to advise that the Nursing Centre continues to have NO positive tested patients and that there have been no further cases of COVID detected amongst our staff teams across the last 88 days. 

Our visiting scheme, introduced on 04.04.21 has been working well, and it has been a pleasure to see so many of you visiting our Residents again.

The scheme continues to provide opportunities for visits to be conducted in line with Central Government guidance – which allows 2 x named and consistent individuals to visit residents at the Nursing Centre.

Our current and revised visiting policy is available HERE for your information.

  • In line with ongoing guidance:

All visitors will be required to undertake a COVID Lateral Flow Test on arrival. 

To enable us to manage those test processes efficiently we will continue to manage the system by means of pre booked test slots.

There will be 8 test slots available per hour between the hours of 10am and 6pm (64 test sessions per day) Monday – Sunday each week.

Please contact our reception team on 0208 222 7800 (option 2) to make a test booking.

  • Each booking will be confirmed to you in writing (email) along with a copy of our visitor policy which contains all of the information that you will need to make your visit safe and enjoyable for all concerned.
  • Once tested (and assuming a negative result) you will be able to proceed to visit your Relative/ Friend / Next of Kin. There is no length of stay applied to your visit although we ask that you avoid mealtimes to enable staff to ensure that meals are taken with dignity and as effectively as possible.

Please be reminded that the guidance only provides for two named individuals to become visitors. Please do not ask our staff to ‘swap’ names for any reason as the Govt guidance does not permit us to do so. You will appreciate that we do not wish to jeopardise all visits by breaching the rules for any one family.

There is now further guidance on visits and outings outside of the Nursing Centre – as follows:

Visits out of care homes to spend time outdoors

From 4 May 2021, residents should be enabled to leave their care home to spend time outdoors, without subsequent isolation for 14 days, in the following circumstances:

  • residents may be accompanied by: 
  • a member of care home staff
  •  one or both of their nominated visitors
  • visits should take place solely outdoors, except for the use of toilet facilities
  •  there should be no visits to indoor spaces (public or private)
  • the exception to this is that residents will be able to access polling stations
  • visits should not involve the use of public transport

Where a care home is situated in a local community with high, or rapidly rising, levels of infection, and/or where there is evidence of variants of concern (VOCs), care home managers should seek additional local advice from directors of public health.

Other visits out of the care home

Visits out of the care home which do not meet the criteria set out above will need to follow the guidance in Visits out of care homes, including guidance on the need for residents to isolate for 14 days on return to the care home.

We hope that the Prime Ministerial announcement scheduled for May 17th 2021 will provide further easement of the regulations. This website will be updated as and when the situation changes.

Steve Winter
Centre Director

Coronavirus (COVID 19) - our guidance to service users and families. We are using this link to keep all service users and families as up to date as possible on this fast developing and rapidly changing situation.Please click here for our latest guidance.