Coronavirus (COVID 19) – our guidance to service users and families – update

Updated position 22  July 2020

Dear Relatives and Friends

As you will know – we have been successfully running a series of relative visits in our Garden area at The Chiswick. This has been a huge relief to many residents and their relatives and we have enjoyed watching the joy and happiness that arises from those reunions after such a long and difficult time.

At the present time and in line with the requirements imposed on us by Public Health Hammersmith and Fulham – those visits can continue but are regrettably suspended at this time if your relative is living on our Belgravia Suite. This is because we have identified a potential source of COVID arising from the many weekly swab tests which we run on both Residents and Staff across the Nursing Centre. The Government Track and Trace team have been alerted as required and we hope that we can recommence Resident Visits for those Residents in the near future. Sadly – this ‘open/closed’ position is one that we are likely to see frequently into the future – and is one which reflects Government scientist feedback that the virus may be with us all for the foreseeable future. We will continue to work in tandem with the advice and instruction of Public Health Hammersmith and Public Health England – to ensure that we keep both Residents and staff as safe as is possible.

For Residents on other nursing suites our Temporary visitors policy (below) remains in force.

I am afraid that at the present time there is no new guidance that deals with the visiting of Residents who cannot easily and safely access the garden areas. As soon as that arrives – we will update you further.

Please read the following Policy before you seek to plan a visit.

I regret that at the present time – the guidelines do not cater for Residents who are UNABLE to access the garden areas via a wheelchair. I regret that we are unable to manoeuvre beds to the garden area. Please be assured that we are already in discussion with Public Health England / Public Health Hammersmith and with other national care provider organisations to understand and plan how we may implement indoor visits in the near future.

We will publish any new development via our website.

If having read the policy below – you wish to book a visit slot – please contact our reception desk on 0208 222 7800 in the first instance. They will guide you through the rest of the booking process and issue you with a confirmation email outlining any further information which you may need.

If you have any questions – our reception team should be your first point of contact please.

Your sincerely

Steve Winter
Centre Director

Coronavirus (Covid -19) Temporary Visiting Policy

As advised by the Government and as we move to the next phase of our plans to support our residents, and staff during this period of uncertainty with coronavirus COVID-19, we are asking for your help and support.

This is to ensure that we keep you and your loved ones as safe as possible.


As advised by the Government and as we move to the next phase of our plans to support our residents, and staff during this period of uncertainty with coronavirus COVID-19, we are asking for your help and support.

This is to ensure that we keep you and your loved ones as safe as possible.

We understand that this remains a worrying time for you, and we want to reassure you that we are doing everything we can to ensure that our residents, and staff are as safe as possible, and we are following closely the advice from public health authorities.

The measures that we must now take as we open the Centre to certain visiting takes into account that care home residents are amongst the most at risk by virtue of their age and frailty to being seriously and possibly fatally ill if they are infected by the virus.

It should be noted that if there is a change of circumstances at the Centre e.g. an outbreak of new COVID Cases  – visiting may need to be suspended and this may be at short notice.

  • Visiting Times are Monday – Friday 11.00am – 12.30pm and 2.00pm – 4 pm.
  • Only 1 visitor is allowed per visit.
  • Visits must take place outside and at a social distance of 2 metres using the furniture provided and as already set in place.
  • Visits are subject to suitable weather conditions.
  • Visitors must have been asymptomatic for the past 7 days (no fever, cough, shortness of breath, loss of taste or smell) and will be required to complete an F2063, Visitors Confirmation on Being “Safe to Visit” Disclaimer Form
  • Visitors are prohibited if they are a contact of a case (during their 14 day isolation).
  • Visitors will be required to wear a face mask which will be provided.
  • Visitors should not bring food and drink into the Centre and any gifts should be left with a member of staff.
  • Visitors requesting to visit those in the shielding category will be subject to an individual risk assessment.
  • Visitors will be required to have their temperature checked on entry to the Centre, if a reading of 37.9ºC is recorded visiting will not be permitted.
  • Visits will be by appointment only to ensure that sufficient social distance measures can be maintained and a letter with instructions of how to keep safe and how to keep our staff and residents safe will be issued beforehand.
  • The inside facilities will not be accessible, we are sorry that we cannot provide refreshments or the use of toilet facilities.
  • The exceptional visiting rights to enable one family member or representative to attend in the case of a resident nearing the end of their life remains in place. In such cases permission will be granted following agreement with the Centre Director.

Coronavirus (COVID 19) - our guidance to service users and families. We are using this link to keep all service users and families as up to date as possible on this fast developing and rapidly changing situation.Please click here for our latest guidance.