Telephone: 020 8222 7800
Dear Relatives / Families and Friends
From my last update – we hope to re open the nursing centre to visitors and new admissions from Thursday 20th January 2022 onwards.
We have to await the results of the final round of testing which has been completed today. We anticipate all results to be back by Weds 19.01.22 – for clarity – we have to achieve a 100% negative result before Public Health will allow us to re-open. One single extra case will set us back by a further 14 days !
This website will remain as our primary source of updated news.
At this stage all of residents affected remain well in themselves.
Staff will continue to test daily and before each shift starts.
We hope that visiting can commence again soon (20.01.22). However, the importance of containing the spread of infection cannot be compromised, especially as we know that community transmission rates are still incredibly high.
The decision forms an important part of Hammersmith and Fulham Public Health team’s Outbreak Control Strategy, which we all hope will assist in minimising further spread across the home.
Please be reassured that if your relative, friend of family member is personally affected then you will have received a call from our staff here.
If you have not received a call, then your relative is not affected at this time.
We have re mobilised Video visits across the nursing centre. You can book a video visit by calling the nursing suite where your relative is based and asking to speak to the Activity Coordinator or the nurse in charge on the day of your call. Video visits are a good way of ensuring some kind of visual contact. However many residents rely on the support of a member of staff to make those happen.
Please bear in mind that we have no additional staffing to support that and that in many cases, with COVID levels in the community being so high, we have less staff than normal. We are proactively requiring any staff with even slight potential symptoms to remain away from work, to better protect our residents. Video visits will be supported wherever possible, but may not always be available at the desired times.
That said – please be assured that we are continuing to deliver safe services to all residents and have contingency plans in place for higher staff absences should those arise.
This website will continue as our primary source of information to friends and relatives as the situation develops.
You can, of course, continue to make telephone enquiries regards your relatives living here, but we would ask for your understanding if the phones remain unanswered initially as resident care will always be our primary focus.